Day 1 (19.5.): Emotions in the workplace and theoretical frameworks for mediation
– the state of organizations and changes in the concept of work
– root causes and escalation of conflicts
– schools of mediation
– restorative mediation process, phasing
– values of mediation and mediator ethics
– short interaction exercises
Day 2 (26.5.): Mediator’s interactional tools
– emotional climate of the work community
– the role of dialogical tools in interaction in the work community
– mediator’s tools: voluntariness and inclusion
Day 3 (2.6.): Mediation in practice
– benefits of mediation and selling mediation to the parties
– more mediator’s dialogical tools
– simulation exercise of a mediation case in stages
Day 4 (9.6.): Simulation of the mediation process
– difficult situations for the mediator
– more mediator’s dialogical tools
– simulation exercise of a mediation case
Training is organized online, in the Teams application.
The trainer is Pia Lappalainen, docent of performance management and conflict management in the work community and lecturer at Aalto University.
